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Quiltville Custom Quilting
http://www.quiltville.com

Notes To My Customers:
~Quilting Information and Answers to Shipping Questions!~

Hi! 

If you have made it this far you must have some quilts itching to be completed. I'd be more than happy to help you get those quilts out of the UFO pile!

I'm sure you noticed from the price table on the Machine Quilting page that there are several different kinds of quilting available.....from simple to ornate heirloom work.  I want the quilting to add to YOUR piecing, not just cover it up.

I have over 200 stencils and other designs that I can use in empty blocks, corners, borders and other areas...so just tell me what you have in mind!  I will try to work with those ideas for the machine quilting and will share my thoughts and ideas with you as well.  Keep in mind that machine quilting is more sturdy when lines are continuous, and stops and starts are minimized.


One thing I HAVE to mention even though I don't like to bring it up...Your quilt top will be quilted in the condition it is received. Press well from the top side while piecing. This will eliminate little folds that can form from pressing from the back. Press the completed top well, making sure the corners are square and true.

I wish I were a miracle worker, a quilting goddess, the problem-solving fairy, but here are some things to be aware of:

If your quilt top will not lay flat, it probably will not quilt out flat without puckers either.

If there are puckers already in your piecing, they will STILL be there (and maybe quilted down) when you get your quilt back.

If your borders are too small for the center of the quilt...I can only pull the quilt as tight as those borders will allow me to, and the quilt center may still be baggy and have to be eased in or may have puckers or pleats.

If your borders are too LONG for your quilt center, because they have not been measured properly and attached properly (see the border hints page  to avoid this problem) they will flare and ripple and I can not guarantee that I can quilt in that fullness without puckering or pleats either. I can only pull the borders as tight as the quilt CENTER will allow me to in this case.

Once your top is complete, make sure all seams that meet the edge are secure. For example, if you have sewn a border on your top, there will be four or more seams that come right to the edge of the quilt top.  Pieced borders may have many seams along the edge of the quilt top. It is helpful to think of this as you are piecing.
The ends of these seams need to be back-tacked so they will not open when the top is stretched for quilting.

Check all seams on the under-side of your top to make sure your seam allowance is deep enough. Sometimes the bottom layer of fabric can creep away from you while piecing, and though you don't catch it from the top side when pressing, that edge that is barely caught in the piecing seam (sometimes by just a few fabric threads!) can also open during stretching/quilting. The hopping foot can fall right into that open space and stitch itself to the quilt top and it is very hard to undo. I call this being "sucked into the black hole" because that seam opens so fast and swallows up that hopping foot before you even knew what hit you!

Examine your quilt top, from the front and back and cut off any trailing threads. Trailing threads on the under-side of your top may shadow through light colored areas of your quilt. (I call these varicose-threads!) I do my best to check for these, but once the quilt is quilted, these mis-placed threads from dark unravelling fabrics or untrimmed thread tails from piecing are almost impossible to remove.



A note on Embellishing!

Be sure to save 3-dimensional embellishments, such as buttons, bows or beads until AFTER the quilting is finished! Embellishements can keep the quilt from rolling up right on the rollers, so your quilt won't advance straight and square, and the tension can be off due to bulky spots. The hopping foot can break buttons and beads if they are in the way, or prevent quilting from being as close to an embellishment-zone as you'd like to be!


A note on Fusible Applique!

Fusible applique seems to be quite a trend these days. It speeds up the applique process, but is NOT machine-quilting-friendly. Some quilts come in with layer upon layer of fabric shapes all fused together until the quilt top is so stiff that it can stand by itself! In cases like these, I can quilt in the background around where the fusible shapes are adhered, but I can not quilt THROUGH them. Experience has taught me (with much grief and angst!) that fusibles lead to skipped stitches, bent and broken needles. Broken needles can poke a hole through your quilt. Please discuss your fusible applique quilts with me ahead of time.

A note on Batting! 

For those of you sending batting with your quilt top, there are many kinds of batting available.  I can use most of them with my machine. However, I do NOT recommend using Mountain Mist Polyester!! I have not had good luck with this product.  It shreds so easily that my fingers go straight through it just adjusting the batting as I advance the quilt in the machine.  There just isn't enough *glue* or whatever to hold it together! So if it shreds BEFORE you quilt it...what is it going to do after the quilt is washed?  Morning Glory is the same way.  It isn't bonded..just loose fibers. Quilter's Dream cotton is okay, but I prefer not to use the very thinnest weight. It is great for hand quilting, and I use it myself for that, but it stretches and clings when advancing the quilt, and it is hard to keep smooth when advancing. The medium weights of Quilter's Dream Cotton are a bit more sturdy.

I carry Hobbs products in stock.  The Hobbs Heirloom Cotton is wonderful for the antiquey look in quilts and wallhangings.  It is a lower loft batting, but still shows really nice quilting detail. For dark quilts, I also carry the hobbs heirloom black.

I reserve the right to refuse your batting if it is not compatible with longarm machine quilting.


A note on Backings!

Make sure that your back is pieced, and is squared up before sending it to me so that it rolls up on the rollers right.  Press the seams on your quilt back OPEN. It makes for a smoother backing with no seam ridges. Your backing should measure at least 6" longer and 6" wider than the top. This gives me a 3"margin all around the outside of the quilt top  to allow for stretching and attaching to the rollers and leaving room for the side clamps.

I have used sheets for backings in the past with mixed results. The main problem with sheets is that the weave is different than with traditional quilting cottons..more dense and tightly woven..not as soft. Not all sheets are 100% cotton, so you get to deal with all the poly-blend problems as well.

Many sheets (especially cheap ones) are wrinkle-free-perm-pressed-poly-blended and SUCH a dense weave that they are a terrible culprit for  causing skipped stitches or worse. Sheets have hems to deal with, and rarely is a sheet even or square (on grain in both directions) when you open the package. When quilting and moving the machine over the quilt, the needle is built to flex, but the stiffness of a sheet can cause not only skipped stitches but also broken needles. Broken needles can leave a hole in the quilt. :c(

Flannel sheets are okay if they are 100% cotton....and some 100% cotton sheets if they are prewashed til soft and the thread count is not too high are passable. You will need to remove all hems and selvedges and re-square it. Please avoid all sheets with polyester in them!

Please be aware that if you piece several random pieces of your stash together to use as a backing that the same rules apply to backings as they do to tops. If your backing is not square it will not roll up right and there will be sagging, bagging and puckers that are unavoidable. I will not claim responsibility if you chose to use a "back of many pieces". All I can do is promise to do my best! Be sure to check both sides of your pieced back for trailing threads that might shadow through.

Try NOT to have a center back panel framed by even borders on all four sides for a quilt back. I am able to center the quilt length-wise, or width-wise,but since the quilt backing is on a separate roller than the quilt top, and both are going to advance a bit differently, I can NOT guarantee that your center panel on the back of your quilt will be exactly aligned with the center of your top. If you must piece your backing to make it big enough, and you are trying to be creative with different pieces of fabric, shoot for something asymmetrical. Let a stripe or something be purposely off center and let the seams fall where they may on the quilt back. It adds interest and doesn't draw attention to a framed panel that isn't centered exactly.

A note on Threads!

What color of thread you would like?  The first color of thread is included in the price....each additional color is $5.00 more. I also have metallics, varigateds, and other decorative threads available for an additional cost. (Not included in quilting prices.)

Thread color does make a difference with the backing fabric you chose.  Sometimes I can use  one color in the bobbin, and another color on the top, but if it is dark on the top, and light on the bottom, or visa versa....There are bound to be either light dots occassionally on the back, or dark dots occassionally on the front.....its just the nature of the beast! (Just like a regular sewing machine.)  I usually need to match bobbin thread to the top thread to avoid contrasting color show-through to the front of the quilt. Show-through with contrasting bobbin threads is usually most evident when pulling the bobbin thread to the top and anchoring threads by stitching in place. Starts and stops with dark on the bottom and light on the top are very visible on the top since the bobbin thread is pulled up and stitched in place to anchor threads.

For instance, if I used yellow on top, and green on the bottom, you'd see green dots coming to the top in places where I started and ended stitching, and perhaps in areas where I turn a tight curve because tension increases on the top thread when turning a curve and pulls the bobbin thread up higher than when stitching a straight line. It's like turning a banked curve in the Indy 500....tighter curve, tighter tension on the top thread.

 I do find that a medium colored print backing rather than a solid or tone-on-tone (Please avoid muslin or white!) does look alot better when you are changing top and bottom threads. It also helps to hide all the starts and stops. It is my preference to always match the bobbin thread to the top thread to avoid problems with dots showing. If you send a dark backing and I am quilting light areas on the top, consider the light bobbin thread against the dark backing as a form of thread art. It can really be quite beautiful!

Here are a couple shots of the back side of a lone star I quilted. You can see the quilting detail and where I had to use the light thread for her setting squares and triangles, and a narrow border:

  

And here is a pic of the quilt from the front!

You can see why I had to use the light thread in the bobbin because the dark purple would have shown through to the top in these beautiful cream areas. And I like the result! As pretty on the back as on the front....

More contrasting thread beauty:


Here is the front of a quilt made by Julie Sefton


The back shows where I used beige thread in her light areas on the quilt front....I dont know HOW that rust inset piece got centered so perfectly that it matches one of the rows of blocks, but that is what I call a moment of quilter's serendipity! It was totally random placement!  Julie also loved how the light thread designs on the back looked like feathery lace.


When you mail your top and back to me...(you can either include your own batting, or I can supply it for you) send it in a box big enough to fit the completed quilt for return shipping.

It is important that you lable your top, backing and batting with your name, address and phone number for identification purposes. Post-it notes dont always stick, so please pin!

A note on Shipping Methods!

Due to changes in postal shipping rates, I have had several people prefer to send me quilts via UPS or Fed Ex ground. This works wonderful for me since UPS has a great tracking method, many drop off spots now that Mail Boxes, Etc are now The UPS Store, and Office Depots and Staples now have a UPS counter as well. Insurance on your quilt is much more affordable through UPS than through the post office....where sending a package from the post office has become somewhat ala carte.....charging you extra for tracking numbers, extra for insurance.  Of course UPS ground will take a couple days longer to get to you, and if this is something you need quicker, I can return your quilt to you via Priority Mail. There may be additional charges due to how the post office charges.

A Note on Payment Methods!
 

I accept Visa/Mastercard and Check or Money Order.  Visa and Mastercard are really easy because I can just add the return shipping and any extra thread/batting costs for you.....and I don't charge your card until I have emailed you the charges, or talked them over with you personally.Your card will be charged when the quilt is shipped back to you.

If you are sending a check we need to get down to the nitty gritty details before hand!  I have prepared a simple quilting order form  for you to help figure charges. Remember to add the return shipping cost.  Not sure how you want the quilt quilted and want me to look at it first? No problem! I have had some ladies send their quilts to me.....then I call them back when it's in my hands and I have a better idea of what we will be doing with the quilt. Then they mail the check out seperately before I return the quilt to them.

Making an Appointment!

Currently I am running on a "By Appointment" basis which seems to be working well for everyone!  I can only quilt so many quilts a week, and have set appointments and reservations for those days. Would you like a quilting date? Let me know and I will tell you the next available date. You dont have to get the quilt to me right away and I will notify you when the time is close so you can finish appliqueing or piecing while you are *standing in line* on my list!...... So think ahead...and reserve your spot while you are still putting that top together!

It's YOUR quilt....and I want to be sure I am quilting it the way you  would like it to be quilted!

Let me know if you have any further questions or need more information!

Bonnie Hunter
136 Teague Ct
Winston Salem NC 27107
(336)749-3202

~~~~Small Print!~~~~

I value my reputation as a professional machine quilter and I guarantee the quality of the quilting I do for you, my valued customer. If you are not happy with the quilting on your quilt, please let me know within 72 hours. I will try every means possible to make it right for you. If that is not possible a refund in the form of credit may be indicated. Please know that Quiltville Custom Quilting will issue a credit for cost of Quilting Labor only. Batting, backing, binding and/or thread charges are separate charges and are NOT included in the credit. The Credit is good for three (3) months from the issue date (excludes the months of November and December). If the credit/refund issue is not resolved to the customer's satisfaction, the issue shall be resolved by binding arbitration in Winston Salem, NC under the then applicable rules of the American Arbitration Association.


Questions or Comments? I would love to hear from you!!
© Bonnie K Hunter & Quiltville.com 1997-2011 All Rights Reserved. No part may be used, copied, sold, distributed or otherwise
              altered without express written permission from the author/webmaster.